Information for
healthcare professionals only

Return Policy

Our Return and Refund Policy was last updated 26.03.2022.

Thank you for shopping at NeoLacta.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on Returns.

The following terms are applicable for any products that you purchased from Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return Policy:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to:-
  • NEOLACTA LIFESCIENCES PVT LTD – FY20_21
    No.63, KIADB, Bommasandra-Jigani LInk Road
    Bandenallasandra Village, Anekal Taluk
    Bengaluru – 560105, Karnataka
    IEC :0716906007
    GSTIN/UIN: 29AAFCN2040M1ZB
    State Name: Karnataka, Code: 29
    CIN: U15200KA2016PTC092341
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the services that we provide you.
  • “Website” refers to NeoLacta Website which is accessible from www.neolacta.com .
  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Return Rights

You are entitled to Return Your Order within 14 days of Purchase while giving the specific reason for doing so. We do not provide any Refund for the Returned orders, instead we provide Replacement of same value with damaged products or other brands of our company as you may choose.

The deadline for Returning an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, you must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will provide replacement for you no later than 14 days from the day on which We receive the returned Goods. The Conditions and Charges related to Returns are mentioned below.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

    • The Goods were purchased in the last 14 days. Also, we need the Proof of Damage or Issue faced at the time of receiving the order via Email: info@neolacta.com 
    • The Goods are in the original packaging.
    • The Goods which have a bad smell.
    • The Goods which are curdled upon opening.
    • The Goods which are discolored, blackened, not mixing properly.
    • The Goods which are damaged while delivering.
    • The following Goods cannot be returned:
      • The supply of Goods made to Your specifications or clearly personalized.
      • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
      • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
      • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

If it is a Liquid product:-

You are responsible for the cost and risk of returning the Goods to us. Proof of Dispatch (Docket No / Consignment No) with image has to be shared with us on Mail (info@neolacta.com).

You should send the Goods to the following address:
NeoLacta Lifesciences Pvt Ltd 
63, KIADB, Bommasandra -Jigani Link Road, Anekal , Taluk ,Bengaluru, Karnataka India – 560105

If it is a Powder product:-

You are responsible for the cost and risk of returning the Goods to us. Proof of Dispatch (Docket No / Consignment No) with image has to be shared with us on Mail (info@neolacta.com).

You should send the Goods to the following address:
NeoLacta Lifesciences Pvt Ltd 
63, KIADB, Bommasandra -Jigani Link Road, Anekal , Taluk ,Bengaluru, Karnataka India – 560105

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a replacement without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Return Policy, please contact us: